Hi Garrie,
Thanks for your feedback—we’re sorry to hear The Gent 165mm XXL wasn’t right for you.
We design our frames to be lightweight for all-day comfort, which can feel different to heavier styles, but we understand that preference varies from person to person.
We also offer a 14-day return period, so if they weren’t quite right, you’re welcome to send them back for a refund.
If you’d like to discuss this further, feel free to reach out—we’re always happy to help.