Faded Days Sunglasses UK – Terms & Conditions

Effective Date: 01/03/2025

Welcome to Faded Days Sunglasses. By using our website (www.fadeddayssunglasses.co.uk) and purchasing our products, you agree to the following Terms & Conditions. Please read them carefully.

1. General Information

This website is owned and operated by Faded Days UK.
By using our website, you confirm that you are at least 18 years old or have permission from a parent/guardian.
We reserve the right to update these terms at any time. Continued use of our website after changes means you accept the new terms.

2. Ordering & Payments

All prices on our website are in GBP (£) and include VAT where applicable.
Customers outside the UK may be responsible for customs duties, taxes, and import fees imposed by their country.
We accept payment via PayPal, credit/debit cards, and other secure payment gateways.
Orders are only confirmed once payment has been received. If there is an issue with your payment, we may cancel your order.

3. Shipping & Delivery

UK Orders: Free next-day shipping on eligible orders (order before 1pm, excludes Sundays).
European & International Orders: Shipping times vary depending on the destination and local postal services. We provide tracked shipping for all international orders.
Customers outside the UK are responsible for any customs charges, import duties, or local taxes that may apply.
Delivery times provided are estimates and not guaranteed. Delays beyond our control (e.g., customs processing, postal disruptions) may occur.

4. Returns & Refunds

UK Returns: You can return any item within 14 days of delivery for a refund or exchange, as long as it is unused and in original condition.
European & International Orders: Due to international shipping costs, all sales outside the UK are final, except in cases of a faulty item.
Prescription Sunglasses & Glasses: These are custom-made and non-refundable unless faulty. However, we offer a 50% refund on frames if returned within 14 days.
Return Shipping Costs: Customers are responsible for return shipping unless the item is faulty.
See our Returns Policy for full details.

5. Warranty & Faulty Items

All sunglasses are covered by a 12-month warranty against manufacturing defects.
If you receive a faulty item, contact us at fadeddaysuk@gmail.com with your order number and photos of the issue.
This warranty does not cover accidental damage, wear and tear, or modifications to the product.

6. Privacy & Data Protection

We comply with the UK GDPR & Data Protection Act 2018, ensuring your personal data is handled securely.
Customers in the EU are also protected under the EU General Data Protection Regulation (GDPR).
We do not store payment details or share personal information with third-party marketers.
See our Privacy Policy for more details on how we handle your data.

7. Customs, Duties & Taxes (International Orders)

For orders shipped outside the UK, your country’s customs office may charge import duties, VAT, or taxes before delivery. These fees are the responsibility of the customer.
We cannot control or estimate these charges—please check with your local customs office for more information.

8. Intellectual Property

All content on this website (text, images, logos, designs) is the property of Faded Days UK and may not be copied or used without permission.

9. Limitation of Liability

We are not responsible for:
- Losses caused by incorrect use of our products.
- Delays or failures due to events beyond our control (e.g., strikes, delivery delays, customs processing).
- Minor variations in product colour or design due to screen display differences.

10. Governing Law & Jurisdiction

These Terms & Conditions are governed by UK law.
Customers in the EU may have additional rights under their country’s consumer protection laws.
Any disputes will be handled in UK courts, unless local laws require otherwise.

11. Contact Us

For any questions about these Terms & Conditions, please reach out to us:

📧 Email: fadeddaysuk@gmail.com